All FAQs (Helpie FAQ)

Helpie FAQ

  • What other services do you do for your clients

    Ecommerce specialists

    • Customer journey
    • Specialized ordering flows
      • Bundle products with services such as subscriptions or downpayments
      • Sell products in unique quantities, like square meters, kilos and grams
    • Omnichannel. Merge Retail and Ecommerce, never loose a customer when they go between a store and website.
    • WordPress, Woocommerce
    • Shopify partners
    • PIM – Product Information Management
    • Plytix expertise 

    Product imagery

    • Catalogue
    • 3D
    • Photo database
    • PIM 

    UX, design and development

    • User experience and mockups
    • Plan you customer journey
    • Development
    • Operations

    Brand, identity and reputation

    • Brand evaluation and competitor analysis
    • Brand values
    • Rebrand or facelift: Design
    • Style manual
    • Word of mouth. How to make social presence and reputation work for you?

    Marketing: A winning digital strategy

    • Insight and tools to help you create and maintain a winning strategy
    • Advise on how to get customers: user acquisition, customer retention, traffic generation.
    • How to identify missed markets?
    • Use Word of mouth to increase your standing

    Day-to-day operations

    • WordPress
    • Shopify
    • Ecommerce
    • Frequently updated content
    • Always backed up
    • Contingency plans and failsafe
  • WordPress and WooCommerce experts

    We help businesses create and manage their websites. 

    We offer a variety of services for WordPress and Shopify platforms to make sure your online presence is strong and effective. Our team works with you to understand your needs and provide custom solutions that get results. Whether you need a new website, want to improve your current one, or need help with your online store, we are here to help. 

    Here are the services we offer

    • Website Development and maintenance:
      • Custom theme design tailored to the client's brand and mobile-friendly.
      • Support, updates and maintenance services
      • Interactive elements like 3D, videos, configurators and more.
    • Theme Customization and content developement:
      • Modification of existing themes to meet specific requirements.
      • Develop exciting content that attracts visitors and generates sales
      • Custom CSS and JavaScript to enhance the look and functionality of the website.
    • Plugin Development and Integration:
      • Development of custom plugins to add unique features.
      • Integration of existing plugins to enhance website functionality (e.g., SEO, security, e-commerce).
    • E-commerce Solutions:
      • Setting up WooCommerce for online stores.
      • Integration of payment gateways, shopping carts, and product catalogs.
      • Custom e-commerce functionality and features.
    • SEO Optimization:
      • On-page SEO optimization, including meta tags, keyword research, and content optimization.
      • Implementation of SEO-friendly URLs and site structures.
      • Integration with SEO plugins like Yoast SEO.
    • Performance Optimization:
      • Website speed optimization, including caching and image optimization.
      • Database optimization and clean-up.
      • Server and hosting environment tuning for better performance.
    • Security Enhancements:
      • Implementation of security plugins and measures to protect against malware and hacks.
      • Regular security audits and vulnerability assessments.
      • Backup solutions and disaster recovery planning.
    • Content Management and Updates:
      • Training clients on how to use the WordPress CMS.
      • Regular content updates and website maintenance.
      • Migration of content from other platforms to WordPress.
    • Support and Maintenance:
      • Ongoing technical support and troubleshooting.
      • Regular updates of WordPress core, themes, and plugins.
      • Monitoring and managing website uptime and performance.
    • Custom Development:
      • Building custom post types, taxonomies, and fields.
      • Developing tailored solutions to meet specific business needs.
      • API integrations and third-party service connections.
  • Shopify

    Shopify partners

    At Vi3.co, we help businesses create and manage their Shopify websites. We offer a variety of services to ensure your online store is strong and effective. Our team works with you to understand your needs and provide custom solutions that get results. Whether you need a new Shopify store, want to improve your current one, or need help with managing your online shop, we are here to help. 

    Here are services we offer:

        • Store Setup and Configuration
        • Customizing store settings, including payment gateways and shipping options.
        • Adding and organizing products, categories, and collections.
      • Theme Design and Customization:
        • Custom Shopify theme design to match the brand’s identity.
        • Customization of existing themes to improve aesthetics and functionality.
        • Ensuring themes are responsive and mobile-friendly.
      • App Integration and Development:
        • Integration of Shopify apps to extend store functionality (e.g., marketing, inventory management, customer support).
        • Custom app development for unique store requirements.
      • E-commerce Strategy and Consulting:
        • Consulting on e-commerce best practices and strategies.
        • Marketing and conversion optimization strategies.
        • Personalized recommendations for improving sales and customer engagement.
      • SEO and Digital Marketing:
        • On-page and off-page SEO services.
        • Setting up and managing digital marketing campaigns (e.g., Google Ads, Facebook Ads).
        • Content marketing and blogging services.
      • Performance Optimization:
        • Speed and performance optimization for better user experience and SEO.
        • Implementation of best practices for site speed and performance.
      • Data Migration and Import:
        • Migrating data from other e-commerce platforms to Shopify.
        • Importing products, customers, and orders into the Shopify store.
      • Custom Features and Functionality:
        • Developing custom features specific to the business needs.
        • Implementing advanced product options, custom pricing rules, and other unique functionalities.
      • Security and Compliance:
        • Ensuring the store meets all security standards and compliance requirements.
        • Implementing security measures to protect customer data and transactions.
      • Support and Maintenance:
        • Ongoing technical support for the Shopify store.
        • Regular updates and maintenance of the store and its apps.
        • Troubleshooting and resolving technical issues.
      • Training and Documentation:
        • Providing training sessions for store owners and staff on how to use Shopify.
        • Creating detailed documentation and user guides.
  • What industries does Vi3 configurator work with?
    The Vi3 Configurator is ideal for industries such as clothing, apparel and textiles, furniture and building solutions, vehicles and mobility, and manufacturing and industrial solutions. It is suitable for any sector where visualization of custom-made products is needed before purchase.
  • 3. How does a Vi3 configurator improve the customer experience?
    It allows customers to visualize products in real-time, customize attributes, and see immediate pricing or availability updates, leading to better decision-making and higher satisfaction.
  • What are the benefits of integrating Vi3 configurator with an ERP system?
    ERP integration automates data flow between the configurator and your business processes. Allows always updated information directly from the source, eliminating manual errors, improving order accuracy, and streamlining production.
  • How easy is it to update the products in the configurator?
    Content of the product and product catalogs can be updated easily through both ERP system, adding revised 3D assets or using our editor tools, which automatically syncs with the Vi3 configurator.
  • Is there a demo or trial version available?e
    tWe offer access to a demo by invite. Contact us and tell us about your need, and we help you explore the features and functionality to se how this can be integrated into your business.
  • What kind of support do you provide after implementation?
    We offer ongoing technical support, updates, and customization services to ensure the configurator continues to meet your business needs.
  • What is your price model?
    Our price model depends on wether you use our modeling and configuration services, or simply use our Vi3 software. Also dependent on, and the extent of integration into other services required. Contact us for a detailed quote.
  • How do you price your services and licenses?
    Depending on your needs, we offer a complete solution for 3D product visualization, including modeling, setup, and integration with your existing systems. Our pricing also includes ongoing hosting and licensing to ensure your 3D models are accessible and fully functional with VI3 tools. Each pricing tier offers different levels of support, data transfer, and product storage, tailored to fit your business requirements.
  • How scalable is the 3D configurator?
    The configurator is built to scale with your business, capable of handling multiple product categories, configurations, and users without compromising performance.
  • What services does Vi3 offer?
    VI3 provides full-service 3D eCommerce product visualization and configuration solutions. We handle everything from 3D modeling and setup to integration, hosting, and licensing. Our goal is to help businesses bring their products to life online.
  • What services and products do you provide?
    In addition to configurators and ecommerce solutions, we do product animations, interactive explainer 3d animations, training simulations, augmented reality experiences